Hi I have installed the official Windows 10 on my Surface 3 today when it becomes available. After it's completed I came to notice that Drawboard PDF (which comes with the tablet when I bought it) is missing.

I went to Microsoft Store and found that the app is not in my library, which means I have to re-purchase it if I want to use it again. It's a quite important app for me because I do a lot of annotation on pdf files, and there isn't matching alternative to this app in my opinion.

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Please advise. Many thanks James. Hi Syed - this is not a very helpful response for a few reasons: (1) James already told you that he had to pay for the app if he was to reinstall it, but shouldn't because the app should be preinstalled on his Surface 3. So you have ignored this fact when you told him to 'reinstall it' (2) He shouldn't have had the app uninstall in the first place after a Windows upgrade - there is clearly something wrong with the Windows 10 upgrade process because this has happened to more than one person (3) The app is called 'Drawboard PDF' and not 'Draw board PDF' (4) Telling James, and anyone else, to use the native Microsoft Reader app is not helping the developer of Drawboard PDF (i.e.

Me and my team) because your job should be getting Drawboard PDF back on his device as he is specifically asking you to. Thanks, Alistair.

Hi Syed Thanks for your suggestion. Microsoft Support team had kindly solved the issue for me so I'm quite happy now. However, I was told that the app comes as part of software package for Windows 8.1 rather than Surface 3 the tablet. I was quite surprised. It does explain why the app went missing after the upgrade however I wonder if it is a good idea for Microsoft to do that. As a customer I tend to think the pre-installed digital content comes with the tablet and OS upgrade should not stop me from using that - in my case this app happens to be very important for my work and I hardly find any alternative.

I haven't used any other Windows 8.1 devices so I don't know whether Drawboard PDF was pre-installed in them as well. I believe if Windows could push a warning before upgrade that would be great.

It would at least make users aware of the potential problem. Thanks James.

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